@inbook{ Caba-Perez_RODRÍGUEZ_LOPEZ:41-61,

author = { Maria Del Carmen Caba-Perez and MANUEL PEDRO RODRÍGUEZ BOLÍVAR and ANTONIO LOPEZ HERNANDEZ } ,

title = { The Use of Web 2.0 to Transform Public Services Delivery: The Case of Spain },

booktitle = { Web 2.0 Technologies and Democratic Governance },

isbn = { 978-1-4614-1448-3 },

publisher = { Springer },

pages = { 41 - 61 },

year = { 2012 },

}